Terms of Service

OVERVIEW

Welcome to SoyaLive. “SoyaLive”, “we”, “us” and “our” refer to the SoyaLive brand and the team responsible for this website. This website provides information about our products, brand, selected sales locations and ways to contact us.

By accessing or using this website, you agree to these Terms of Service. If you do not agree, please discontinue use of the website. These Terms should be read together with any applicable policies or notices published on this website.

SECTION 1 — WEBSITE ACCESS AND USE

You may browse this website for lawful, personal and informational purposes. You agree not to misuse the website, interfere with its operation, or attempt to access any part of the website or its systems without authorisation.

SECTION 2 — PRODUCT INFORMATION

We make reasonable efforts to present product descriptions, ingredients, images and other details accurately. Actual packaging, colour, appearance and presentation may vary from images displayed on your device. Product information, availability and descriptions may be updated or changed without prior notice. Please refer to the product packaging or contact us if you need confirmation of specific product details.

SECTION 3 — ORDERS AND ENQUIRIES

This website may direct you to WhatsApp or other communication channels to enquire about or place an order. Sending an enquiry or order request does not mean that an order has been accepted. An order is confirmed only after SoyaLive has acknowledged the order and agreed on the relevant details, including product, quantity, price and fulfilment arrangement.

SECTION 4 — PRICES AND PAYMENT

Prices and promotions displayed on this website, if any, are for reference and may change. The applicable price and accepted payment method will be communicated or confirmed by SoyaLive when the order is arranged. Do not send payment to an account or recipient unless its details have been confirmed through an official SoyaLive communication channel.

SECTION 5 — DELIVERY AND COLLECTION

Delivery, collection, delivery fees, estimated time and service availability will be discussed and confirmed directly with SoyaLive when an order is placed. Any time provided is an estimate unless expressly confirmed otherwise. Delays may occur due to circumstances beyond our reasonable control.

SECTION 6 — RETURNS, REFUNDS AND ORDER ISSUES

If you have a concern about a product or an order, please contact SoyaLive promptly and provide the relevant order details. Any return, replacement, refund or other resolution will be reviewed and handled in accordance with the circumstances and applicable requirements. Nothing in these Terms is intended to exclude rights that cannot be excluded under applicable law.

SECTION 7 — INTELLECTUAL PROPERTY

Unless otherwise stated, the SoyaLive name, logo, text, photographs, product images, graphics and website design are owned by or used with permission by SoyaLive and are protected by applicable intellectual property laws. You may view and use website content for personal, non-commercial reference only. You must not copy, reproduce, modify, distribute or commercially use any content without prior written permission, except where permitted by law.

SECTION 8 — THIRD-PARTY LINKS AND SERVICES

This website may contain links to third-party platforms, including WhatsApp and social media services. These platforms are operated independently and are subject to their own terms, privacy policies and practices. SoyaLive does not control and is not responsible for third-party websites, services or content. You access them at your own discretion.

SECTION 9 — PRIVACY AND PERSONAL INFORMATION

When you contact us or submit information through a communication channel, please provide only information relevant to your enquiry or order. We will handle personal information for purposes such as responding to enquiries, processing orders and providing customer support, subject to applicable privacy and data protection requirements. Information submitted through third-party platforms may also be handled under those platforms’ privacy policies.

SECTION 10 — FEEDBACK AND USER SUBMISSIONS

If you send us feedback, suggestions, reviews, photographs or other materials, you confirm that you have the right to share them and that they do not infringe another person’s rights or contain unlawful material. You grant SoyaLive permission to use such material to respond to you or improve our products and services. We will seek your permission before using identifiable submissions for public marketing purposes, unless otherwise permitted by law.

SECTION 11 — ACCURACY, ERRORS AND UPDATES

Website content is provided for general information. There may occasionally be typographical errors, outdated information or omissions, including in product descriptions, prices, promotions or availability. We reserve the right to correct or update website content when necessary. Please contact us to confirm important details before relying on them.

SECTION 12 — PROHIBITED CONDUCT

You must not use this website to violate any law, infringe intellectual property or privacy rights, transmit malicious code, impersonate another person, submit false or misleading information, disrupt the website, or attempt to gain unauthorised access to any system or data. We may restrict access where we reasonably believe these Terms have been breached.

SECTION 13 — DISCLAIMER

This website and its content are provided on an “as is” and “as available” basis, to the extent permitted by law. We do not guarantee that the website will always be available, uninterrupted, secure or error-free, or that all information will always be complete and current. Product enquiries should be confirmed directly with SoyaLive.

SECTION 14 — LIMITATION OF LIABILITY

To the extent permitted by applicable law, SoyaLive will not be liable for indirect or consequential loss arising from the use of, or inability to use, this website or third-party platforms linked from it. Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law, including any rights you may have as a consumer under applicable Malaysian law.

SECTION 15 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our website, operations or applicable requirements. The latest version will be published on this page with an updated revision date. Your continued use of the website after changes are posted means you acknowledge the updated Terms, to the extent permitted by law.

SECTION 16 — GOVERNING LAW

These Terms are governed by the laws of Malaysia. Any dispute relating to these Terms or your use of this website will be subject to the jurisdiction of the courts of Malaysia, subject always to any mandatory consumer protections under applicable law.

SECTION 17 — CONTACT INFORMATION

If you have questions about these Terms, please contact SoyaLive through the customer care channel below. Customer Care: 012-415 8765. Factory address: JC 3529, Jalan Jasin Perdana 1, Taman Jasin Perdana, 77000 Jasin, Melaka, Malaysia.